Delivery terms

Deliveries are made on the day and within the time window entered at checkout. Except around holidays, orders are usually ready within three hours of the scheduled delivery time. Orders placed after 18:00 or on Saturdays or holidays are sent on the next business day. Before holidays, an exact time cannot be guaranteed. Orders are sent as soon as possible and by 21:00.

We do not deliver on Saturdays or holidays. You can call to ask whether an exception is available. On Fridays and holiday eves, orders placed after 14:00 are sent on the next business day. Bouquets, arrangements and plants vary with the season and what our growers have in stock. We do our best to send fresh flowers that keep well.

If the recipient is unavailable

We will try to arrange a place to leave the order with the recipient. We may leave it with a neighbour or leave a note at the door or in the mailbox with the recipient’s name. We take care to deliver orders safely.

How to order

Choose a product and add it to your cart. Review the cart, add any extras and proceed to checkout. Enter your details, the recipient’s details, a message and your preferred payment details. We do not store card details in our site systems. After you place the order, you should receive an email confirmation within 10 minutes.

Product responsibility and age requirements

The policy states that Lilach Flowers Shop and its representatives are not liable for direct or indirect damage resulting from using products bought on the site or in the shop. The purchaser is responsible for their use.

Purchases are permitted for customers over 16 who hold a credit card in their own name, or for minors with their guardian’s consent.

Order status and payment

To check an order, call 04-8732855 or use email or WhatsApp on the contact page. Include your order number in the subject line.

The payment options listed in the policy are credit card through the secure site or by phone, PayPal and the bit app. For payment by phone, choose that option at checkout and contact the shop after submitting the order form.

Cancellations and exchanges

To cancel a web order, contact us through the contact page. Orders can be cancelled before they have been prepared, sent or custom-designed. Bouquets, potted plants and arrangements cannot be exchanged. Items such as vases and artificial flowers may be exchanged or credited within 30 days of purchase with a receipt or order confirmation.

Security and account details

The site uses SSL to encrypt data sent to and from the site. If you open a customer account, you can use your username and password to access saved details on future visits. Account details can include your name, phone number, address, email, postcode and date of birth. We use the information to handle orders, communicate with customers and let them know about offers.